Shipping, returns, refunds and replacements
At Grace Signature, your satisfaction is our topmost priority. Should you face any inconvenience while shopping from our website, do not hesitate to contact our expert customer service personnel, who will resolve your questions as soon as possible!
If you receive a damaged item, or your order goes missing, please inform us by email or phone within 10 days of order delivery, and we’ll either replace or refund your item on priority.
Once you place an order on our website, you will receive updates via email when your order is confirmed, processed, shipped and delivered.
The process of applying for a refund or replacement is not a guarantee that it will be approved - any such requests may be subject to review by the concerned teams.
Should you opt to receive a replacement, they will be shipped to you at no additional cost, and will be subject to stock availability.
Should you opt to receive a refund, we will process it to your original payment method, for the amount you paid for the purchase. Please allow us upto 5 business days for the refund to reflect in your account, based on your location and bank.
Do note that for either a refund or replacement, the appropriate request must be made within 10 days or order delivery.
I want to return an item
Unfortunately, we do not accept returns as of this time. All the products listed on our website are of the highest quality, and undergo numerous quality checks before reaching you. As such, we are also environmentally conscious and want to avoid shipping the same item repeatedly - thus even for damaged goods, we do not accept returns. You can choose to dispose of the damaged products as per local laws and regulations, after you have applied for a refund or replacement. We encourage you to thoroughly check details of the items you wish to purchase, before placing an order, to avoid any form of disappointment.
My item was damaged or defective
Our quality standards are among the best in the world, and try our best to ensure that you receive undamaged goods. However, we understand that it is possible that your products may incur damage during shipping, and in the rare occasion, be defective. We are not perfect, and we do not claim to be so.
Rest assured - if you happen to receive a damaged or defective product, please contact us immediately, within 10 days of receiving your order, and choose between a replacement or a refund. You can contact us via email or phone, and once your request is placed, you will be informed via email when your request is approved and shipped. We may ask for proof of the defective or damaged products in the form of pictures or videos.
My item is missing/I received the wrong item
If you do not receive an item in your order - it may either have shipped separately due to unavoidable factors - if that’s the case, you will receive separate tracking information, or we may have inadvertently missed shipping that particular item despite our best efforts. If this is the case, please request for a refund or replacement by contacting us.
If you receive an incorrect item, please contact us immediately for a refund or replacement. Do note that if you think the item you received looks different than the one you saw on our website, it may be the case that you received an updated version of the product, in new packaging. In such cases, you can check the product information and verify if it matches the one on our website.
I want to modify/cancel my order
We do not currently offer you the option to modify/update your order online. If you wish to order additional items, please place a separate order. If you wish to change the quantity/products in an already placed order, please contact us immediately and depending on whether the order has already shipped or not, we may be able to assist you further.
To cancel your order, please contact us immediately and we will assist you.
If you want to change your shipping address, please contact us immediately and if the order has not been processed yet, we will do our best to update the shipping address on your order.
You are responsible for ensuring the information in your order is correct; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout.
An item from my order was canceled
Occasionally, due to circumstances and reasons beyond our control, item(s) or orders may be canceled by us for various reasons, including (but not limited to):
- Item(s) out of stock and unavailable for shipment
- Issues in processing your payment information
If your order or item(s) in your order are canceled, we’ll send you an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped.
I received an expired item
We follow the highest standards and stringent protocols to ensure we ship the best quality products - these steps include conducting frequent inventory checks, discarding expired products and ensuring quality checks. In the highly unlikely event that you receive an expired item, please contact us immediately and we will ensure you receive a fair response.
The status of my package shows “Delivered” but I did not receive it
If you notice that your order tracking status shows that your package was delivered, but it has not reached you yet, we recommend that you wait at least 24 hours, as sometimes our courier partners may update the tracking status ahead of delivery. After that time has passed, please try the following:
- Check for a notice of attempted delivery, and the name of the person who signed for the delivery, if applicable
- Check nearby locations where the package may have been dropped off
- Ask a neighbor if they accepted your delivery on your behalf
- Verify the shipping address on your order to ensure it is correct
If you still cannot locate your package, please contact us and we will try our best to assist you. Additionally, please find few tips below to safeguard your packages from possible theft:
- Ship to a secure location
- Track your package so you know approximately when it will arrive, and if possible be ready to receive it in person
- Install a doorbell or security camera
- Consider purchasing a secure package locker or box for your porch
If you are dissatisfied with any product you purchased from our website, we want to make it right. We will replace the item you purchased with the same, or offer an equivalent value alternative if you email firstname.lastname@example.org for a return authorization within 30 days of the purchase. If a replacement is not satisfactory, we will refund the purchase amount of your order when the unused portion is received.
Products should be returned here:
Grace Signature LLC.
Attn: Product Returns
500 North Central Expy, Ste 500S,
Plano, TX 75074
If you purchased any of our products at one of our retail partner locations or websites and are not satisfied, we would still appreciate the opportunity to speak with you and offer a solution. Please call us at direct number: 1-469-607-7117.